About UniTel

BACKGROUND INFORMATION

Our mission is to provide our customers with the best residential and commercial long distance service in the business at low competitive prices, and in-house direct-to-the-customer monthly billing.

Uni-Tel�s founding partners have over fifteen years of experience in long distance service. Their work experiences with other long distance carriers (e.g. U.S. Fiberline, TeleComp, Technologies Network, and Electronic Business Solutions) bring invaluable knowledge to Uni-Tel. This knowledge helps provide our customers with information about inbound and outbound calls. It also helps our customers with information about switched and dedicated long distance service. Our team of experts provides our customers with operator service, the sale of centrex and phone systems as well as internet access, website design and web hosting. Using this expertise to better serve our customers is Uni-Tel's driving force. Currently, Uni-Tel has over 40,000 customers and is planning on offering them more products and services in the near future.

CARRIER INFORMATION

Uni-Tel utilizes both the Qwest and ANI networks, depending on our customers' area of service. Uni-Tel chose these two carriers for their aggressive rate structures, along with their tremendous network reliability. Both carriers also allow our customer service team to have direct access to their switches, allowing us to provision our new customers in 2-3 business days, as well as make real-time updates to our current customers.

BILLING AND CUSTOMER SERVICE

Direct billing to customers is used by Uni-Tel because it is more convenient, accurate, and reliable. Each invoice lists all calls in an easy-to-read format. The management reports on the invoice give each customer the ability to manage calling patterns. Uni-Tel's six-second billing format saves money for its customers and provides greater billing accuracy. Finally, Uni-Tel owns its own billing system which allows it to control, rate, and print all invoices in house.